FAQs
Quick answers about the Avorali Glove, your order and delivery.
About the glove
Is it suitable for both cats and dogs?
Yes. The Avorali Glove is designed for cats and dogs, whatever their size.
Does it work on short and long hair?
Yes. It collects loose hair from short and long coats alike. Longer coats may need a few extra passes.
How often should I use it?
As often as you like. Many owners use it a few times a week, and more often during heavy shedding seasons.
What if my pet doesn't like being brushed?
Start with short, calm sessions and use gentle strokes. Let your pet sniff the glove first, and stop if they seem uncomfortable. Most pets get used to it quickly because it feels like being petted.
Offers and orders
How do the Buy 1 Get 1 Free offers work?
Choose your offer on the product page and the free gloves are added automatically:
- Buy 1 Get 1 Free: 2 gloves in total
- Buy 2 Get 2 Free: 4 gloves in total
- Buy 3 Get 3 Free: 6 gloves in total
The final price is always shown before you pay.
Can I change or cancel my order?
Email us as soon as possible at support@avorali.com with your order number. If your order hasn't been dispatched yet, we'll do our best to update or cancel it.
Shipping and tracking
How long will my order take to arrive?
- Processing: 3 to 5 business days after payment is confirmed.
- Delivery: approximately 5 to 7 business days after dispatch.
- In total: expect your order about 8 to 12 business days after you place it.
Delivery times are estimates and may be affected by carrier delays, weather or peak periods.
Will I get a tracking number?
Yes. We email you a tracking number as soon as your order is dispatched, so you can follow your parcel until it arrives. You can also use our Track Your Order page.
Is delivery free?
Delivery offers are shown on the product page and at checkout, so you'll see the final delivery cost before you pay. Read the full shipping policy for details.
My order is late. What should I do?
First, check the tracking link in your dispatch email. If it hasn't moved for several days or your order is outside the estimated window, email us at support@avorali.com with your order number and we'll look into it.
Payments and support
Which payment methods do you accept?
We accept PayPal and the main cards: Visa, Mastercard, American Express and Discover.
Is checkout secure?
Yes. Payments are processed through Shopify's encrypted checkout, and we never see or store your full card details.
My glove arrived damaged or something is wrong. What now?
We're sorry about that. Email us at support@avorali.com with your order number and a photo of the problem, and we'll help you sort it out. You can also check our refund policy.